Refund policy

Refund & Replacement Policy

Last updated: August 03, 2025

At Kitchen by Chef Pillai, we are committed to delivering our products in excellent condition. As our products are carefully packed and prepared for delivery, we do not accept returns or provide refunds for purchased products.

However, if you receive a product that is broken, damaged, defective, or incorrect, we will be happy to provide a replacement, subject to the terms below.

Damaged, Broken or Defective Products

Please inspect your order as soon as you receive it.

If your product arrives broken, damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery at kitchenbychefpillai@gmail.com.

To help us evaluate the issue, you may be required to provide:

  • Your order number
  • Photos or videos clearly showing the damage or defect
  • Photos of the product packaging, if applicable
  • Any other information reasonably requested by our team

Once we receive the required information, our team will review the issue and determine whether the product qualifies for a replacement.

If approved, we will arrange for a replacement of the affected product, subject to product availability.

Replacement Policy

Replacement is available only when the product is:

  • Received broken or physically damaged
  • Defective upon delivery
  • Different from the product ordered
  • Missing essential parts or components, where applicable

Replacement requests must be reported within 48 hours of delivery.

Products that have been damaged due to misuse, improper handling, accidents, negligence, normal wear and tear, or improper use after delivery will not be eligible for replacement.

No Returns or Refunds

All sales are final.

We do not accept returns or provide refunds for:

  • Change of mind
  • Incorrect product selection
  • Incorrect size, colour, or variant selected by the customer
  • Products that are no longer required
  • Products that have been used, altered, or damaged after delivery
  • Sale or promotional purchases
  • Any other reason unrelated to a product being damaged, defective, or incorrectly delivered

Once an order has been successfully delivered, it cannot be returned for a refund.

Wrong Product Received

If you receive a product different from the one you ordered, please contact us at kitchenbychefpillai@gmail.com within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product.

Order Cancellation

Orders cannot be cancelled once they have been processed or dispatched.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests can only be accommodated if the order has not yet been processed or dispatched.

Replacement Shipping

If a replacement is approved because the product was damaged, defective, or incorrectly delivered, we will provide instructions regarding the replacement process.

Any replacement will be subject to product availability. If the exact product is unavailable, we may offer an alternative product of equivalent value or another suitable resolution.

Contact Us

If you have received a broken, damaged, defective, or incorrect product, please contact us:

Email: kitchenbychefpillai@gmail.com

Please include your order number and clear photographs or videos of the issue when contacting us.

We will review your request and assist you as quickly as possible.